Refund policy

Last Updated: 10/14/2024

At mARTketplace, we want you to be completely satisfied with your purchase. If you’re not happy with your item, please review our return and refund guidelines below.

1. Eligibility for Returns

  • Items must be returned within 14 days of receipt.
  • Items must be in their original condition, unused, and in the original packaging.
  • Certain items such as custom-made, final sale, or perishable goods are not eligible for return.

2. Return Process

To initiate a return, please contact our customer service at mARTketplaceSHOP@GMAIL.COM with your order number and reason for the return. Once approved, we will provide return instructions.

  • Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
  • Please ensure your return is packaged securely to avoid damage in transit.

3. Refunds

Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed within 14 business days, and the credit will be automatically applied to your original method of payment.

  • Shipping fees are non-refundable, except in cases where the item was defective or damaged.
  • If you haven’t received your refund after 14 days, please check with your bank or credit card provider, as processing times may vary.

4. Exchanges

If you would like to exchange an item, please initiate a return first and place a new order for the desired item.

5. Non-Returnable Items

Certain products are not eligible for return, including:

  • Custom or personalized items
  • Perishable goods
  • Digital products
  • Items marked "Final Sale"

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us at mARTketplaceSHOP@GMAIL.COM within 14 days of receipt, and we will arrange a replacement or refund at no additional cost.

We value your business and aim to provide a smooth return experience. If you have any questions, feel free to reach out to our support team at mARTketplaceSHOP@GMAIL.COM